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Navigating Healthcare Like a Pro

Susan Baumgaertel · September 30, 2026

A physician-patient’s playbook for self-advocacy & getting the care you need with chronic autoimmune disease

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As a physician, I’m intimately aware that our U.S. healthcare system is broken.

As a patient, I’m painfully reminded how complicated it is to manage a chronic autoimmune condition.

As a physician-patient, I acutely understand the myriad navigational twists and turns required to manage access to appropriate medical care.

It can too often feel overwhelming, which is why I continue to share my wisdom and knowledge across many platforms.

One such platform was Dr. Kara Wada’s 5th Virtual Sjögren’s Summit this past July. An audience of over 4,000 had access to my talk, “Navigating Healthcare Like a Pro: A physician-patient’s playbook for self-advocacy & getting the care you need with chronic autoimmune disease.”

Now you can watch, for free!

Here’s a peek at the top tip categories helpful for navigating your healthcare:

💎 Time mastery: getting what you need at appointments

💎 Streamlining communication: in-person & via the patient portal

💎 Navigating appointments and referrals: access care how & when you need it

💎 Curiosity & listening: promoting a partnership

💎 Establishing goals: running your visit like a board meeting

💎 Insurance tips & tricks: coverage for prescriptions & treatments

If you find this video helpful, please share it with others who are struggling to get the care they need.

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Susan J. Baumgaertel, MD is an internal medicine physician who provides telemedicine medical consultation and advocacy for patients in WA state, and professional career pivot navigation support for physicians in the U.S. at myMDadvocate. 

Her book, The Menopause Menu, blends a medical guide with a recipe book and a gift book, an easy coffee-table read you can flip through at your own pace.

Join Voices With Vigor, her free, live talk show where curious, kind, and resilient guests speak their minds without a script.

Follow her on Substack at Juxtaposition in Medicine, reflections from a physician-patient on humanity, medicine, and the unexpected places where they meet.

More Information

  • Chronic Disease Considerations

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